Frequently Asked Questions

100% of the profits from The Fighting Pretty Shop go back to Fighting Pretty's mission of empowering women battling cancer to feel strong and beautiful.

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Hello POWERFUL women! 

As many of you know, in response to COVID-19, our small staff has increased health and safety precautions around the office, and we are switching to working from home as much as possible. Pretty Package and merchandise shipping will continue to go out at regular intervals, but please be patient as delivery times may be longer than normal.

Just know, we are here for you! Together, we've got this!

Sending love and strength always! 

 

Shipping

  • Processing timeline is currently up to 14 days.
  • Orders shipped within the U.S. average between 3-7 business days from the ship date, although orders within the Portland Metro area often take less time than that. We use USPS First Class Mail and Priority Mail.
  • For International orders, delivery times vary depending on your location. A ballpark expectation is 2-4 weeks depending on where you are in the world. We use USPS First Class Package International Service
  • Shipping and delivery dates are not guaranteed unless otherwise specified.
  • Once your package has shipped, you will receive tracking information via the email provided with your shipping information.
  • Please note that shipping delays can occur and we are not responsible for the speed at which orders arrive once they have left our facility. 
  • Customs fees incurred for International orders are the responsibility of the recipient. 

 

Returns & Exchanges

  • As we are a small operation, we are currently unable to accept returns or exchanges on our merchandise. 


Sizing

  • Most of our apparel fit true to size, unless indicated otherwise. We recommend ordering the size you would normally wear. If you fit in between sizes, we recommend going up a size. If you need sizing assistance on particular items, or have additional questions feel free to email us: shop@fightingpretty.org


General Order Information

  • We cannot revise any information on an existing order once it has shipped, including but not limited to the shipping address, billing information, size, item, or quantity. 
  • Orders cannot be cancelled after processing, and are subject to return and exchange policies. 
  • If your order arrives damaged, incorrect or incomplete, please contact us at shop@fightingpretty.org
  • We are not responsible for any damages to any merchandise once the item has been worn or washed. 

 

Create Your Own Pretty Package

  • At this time, we can only process one Create Your Own Pretty Package per cart and transaction